NuClass
Education App
A learning platform for schools to teach K-6 students
Problem statement
As the world's education sector moves toward a technology-based platform, online learning has become the norm since the pandemic. K-6 students are required to adapt their learning and interactions with teachers and peers through screens. The current solutions for teachers to connect and deliver their materials through online classrooms and virtual meetings and other digital applications. These applications don't represent the face-to-face learning experience for younger students.
Hypotheses
We believe that making the daily journey, schedules, tasks and learning progress visible and accessible at all times for K-6 students will achieve higher school tasks completion and class attendance rate.
We'll know this is true when we see an increased number of students completing school tasks using the app and an increased attendance rate in virtual classrooms.
Research
To understand the real problems and pain points, we started with interviews with teachers, parents and students.
12
people interviewed
30 mins
duration each
5+
questions
Research goals
To validate:
How often do students missed classes? How do students attend their virtual classrooms?
Do parents need to be involved in daily online learning?
Do students understand their daily tasks and progress to completion?
Questions:
How do you feel about online learning?
What do you miss from face-to-face learning?
What do you think of the current online learning tools?
What would be the ideal structure for online learning?
How easy it is for you to complete your daily tasks and virtual meetings?
What are the challenges you face with online learning?
Insights
11 out of 12 says
I can't manage my time and track my progress
"I have no ideas what I'm doing"
"I forgot my class, I'm working on my tasks"
Hard for parents to jump in and help when they don't know where the kids are at with their learning
9 out of 12 says
I feel overwhelmed by so many apps and tabs
"I have so many tabs opened for different apps, I'm confused"
"I lost my zoom link to my class while working on my task"
"I was late to my class because I was using my mom's laptop, the login is different to the one I use at school"
8 out of 12 says
I find it hard to stay motivated
Isolated and disconnected from school and friends
Lack of achievement and feeling demotivated
"Every day feels the same"
"I don't know how to do this, I can't ask my teacher. I've asked her but she hasn't replied"
11 out of 12 says
I miss my friends and playing with them at school
No social interaction with other students
All strictly about school works
"I miss chatting with my friends in the playground"
Prioritisation
High impact low effort matrix was and a dot voting system based on interviews were used to prioritise MVP features.
Persona
Primary school student
User Journey Mapping
The goal is to find opportunities by looking at the current user journey and propose a new user journey for the NuClass app.
Current user journey
Proposed user journey
Ideation
How might we help students keep track of their daily tasks and make progress so that they feel accomplished?
How might we create a fun learning environment so that online learning is engaging and increase students happiness level?
How might we transform the face-to-face learning experience to an online environment, mimick the structure where teachers coming into the class so that students have familiar structure, stay focused, engaged and connected with their teachers and classmates?
